SoraGo

Travel Partner

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our eSIM services.

Last updated: January 15, 2025

Table of Contents

Privacy Overview

At eSIM Connect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our eSIM services, website, and mobile applications.

Key Privacy Principles:

  • • We only collect information necessary to provide our eSIM services
  • • We never sell your personal data to third parties
  • • You have control over your data and privacy settings
  • • We use industry-standard security measures to protect your information

Information We Collect

Personal Information

  • • Account Information: Name, email address, phone number, and billing address
  • • Payment Information: Credit card details, billing information (processed securely by our payment providers)
  • • Identity Verification: Government-issued ID for certain high-value plans (when required by carriers)
  • • Communication Data: Support chat logs, email correspondence, and phone call records

Technical Information

  • • Device Information: Device model, operating system, IMEI, and eSIM capability
  • • Usage Data: Data consumption, connection logs, and network performance metrics
  • • Location Data: General location for service provisioning and fraud prevention
  • • Website Analytics: IP address, browser type, pages visited, and time spent on site

How We Use Your Information

Service Delivery

  • • Provision and activate eSIM profiles
  • • Process payments and manage billing
  • • Provide customer support and technical assistance
  • • Monitor network performance and connectivity

Business Operations

  • • Improve our services and user experience
  • • Prevent fraud and ensure account security
  • • Comply with legal and regulatory requirements
  • • Send service updates and important notifications

Data Sharing & Disclosure

We DO NOT sell your personal data

Your personal information is never sold to advertisers, marketers, or other third parties for commercial purposes.

We may share your information with:

Mobile Network Operators

Carrier partners need basic information to provision eSIM services and ensure network connectivity.

Payment Processors

Secure payment processing through certified PCI-compliant providers like Stripe or PayPal.

Legal Requirements

When required by law, court order, or to protect our rights and prevent fraud.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • • SSL/TLS encryption for data transmission
  • • AES-256 encryption for stored data
  • • Regular security audits and penetration testing
  • • Multi-factor authentication for accounts

Operational Safeguards

  • • Limited access to personal data
  • • Employee background checks and training
  • • Incident response and breach notification procedures
  • • Regular backups and disaster recovery plans

Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data in a portable format

Correction & Updates

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal obligations)

Opt-out

Unsubscribe from marketing communications at any time

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Cookie TypePurposeDuration
EssentialRequired for basic site functionalitySession
AnalyticsHelp us understand site usage and improve services2 years
MarketingShow relevant ads and measure campaign effectiveness1 year

International Data Transfers

As a global eSIM provider, we may transfer your personal information internationally to provide our services. We ensure adequate protection through:

  • • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • • Standard Contractual Clauses: EU-approved contracts ensuring data protection
  • • Binding Corporate Rules: Internal policies ensuring consistent protection standards
  • • Certification Programs: Adherence to recognized international privacy frameworks

Data Retention

We retain your personal information only as long as necessary:

Active Accounts

  • • Account data: Duration of service + 3 years
  • • Usage records: 12 months
  • • Payment records: 7 years (tax requirements)

Closed Accounts

  • • Personal data: Deleted within 30 days
  • • Legal obligations: Retained as required
  • • Anonymized analytics: May be retained

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Privacy Officer

Email: privacy@esimconnect.com
Phone: +1 (555) 123-4567
Response time: Within 30 days

Mailing Address

eSIM Connect Privacy Team
123 Technology Boulevard
San Francisco, CA 94105
United States